Joe Luca

Certification

 

·         Microsoft Certified Professional

·         A+ Certification
Currently pursuing MCT and MCSE certifications

Personal Skills

 

·         13 yrs management experience

·         Excellent people skills

·         Strong leadership qualities

·         Team player

·         Customer service oriented

 

Experience

May 2000 – Present           IBM Global Services                 Parsippany, NJ Business Integrator/Desktop Support

· Serve as support liaison between  Aventis Pharmaceuticals & IBM Global Services

·Manage remote site network installations      

· Provide customer service in the following environments:

- NT Workstation & NT Server

- Microsoft Outlook / Exchange

- Microsoft Office

- Remedy

- SMS

- Mobile computing including laptops and Palm Pilots

- Rolling out NT 4.0 Workstations using Ghost imaging

- Troubleshooting desktop issues and network connectivity

- Rolling out of new systems utilizing Ghost imaging   

· Responsible for acquisitions and asset management

Dec 1999-May 2000             Uproar.com                             New York, NY
Desktop Support

  • Provide end-user support for more than 250 employees
  • Troubleshoot operating system and network connectivity issues on NT Workstation, NT Server, and Windows 98 systems
  • Troubleshoot hardware issues on both Desktop and Laptop computer systems
  • Responsible for upgrading all workstations to the latest hardware and software as defined by company specifications
  • Responsible for the inventory of all hardware and software
  • Provide a high level of customer service
  • Rolling out of new systems utilizing ghost imaging
  • Responsible for creating and maintaining user accounts

 

 

1989–1999                    Main Line Entertainment           Bala Cynwyd, PA
President

·         Planned and facilitated social and corporate events: coordinated with catering directors, site managers, clients, musicians and performers

·         Supervised sales force of five entertainment specialists and three office support personnel

·         Managed LAN consisting of NT Server 4.0 , NT Workstation 4.0, Windows 95 & 98

·         Conceived idea for group music theory class called “MUSICTIVITY”.

·         Developed curriculum for “MUSICTIVITY” which included student handouts, computer assisted activities, ensemble performances and group activities

·         Lead instructor of all “MUSICTIVITY” classes

·         Supervised the activities of the assistant instructor

 

1984–1989                    Entertainment Group, Inc             Elkins Park, PA

Orchestra Leader/Sales Representative

§     Planned and directed music for social and corporate events

·     Tripled sales performance between first and second years of employment with company

·     Exceeded sales goals by 15%-30% for 4 consecutive years which resulted in special bonuses

·     Contributed to creation of new marketing ideas which enhanced company image and raised the industry standard

 

Education

1982                             Temple University                       Philadelphia, PA

§ Bachelor of Music Education

Computer Skills

 

Window NT 4.0 Server and Workstation, Windows ’95 & 98, Windows 3.1, Microsoft Word, Microsoft Publisher